Proper maintenance and care for and around your electrical equipment are essential to its longevity, reliability, security, and operability. 

In order to perform service, NCE must be able to make repairs or conduct maintenance on the equipment. This means everything must be readily accessible, and clear access to the electric meter, overhead lines, underground cable, pole, and transformer needs to be maintained. The addition of a fence, bushes, or other landscaping should not prevent anyone from being able to service the equipment. Keeping the equipment clear and accessible means less work and easier maintenance should something require attention.

So, who is responsible for what?

NCE is responsible for all the material and wires up to your point of attachment or delivery point. This is where the wire or wires attach to your home, building, or pole. The co-op is also responsible for your service meter. Anything else beyond the point of service attachment is the member's responsibility. This includes wires, service entrance cable, meter base, and the wiring in your home or building.

NCE’s responsibility for installation and/or maintenance of service facilities does not extend beyond the point of attachment to the consumers' building, central distribution point, or the electric power consumption measuring device. All line equipment supplied and installed by the co-op has a definite capacity. Therefore, it is the member's responsibility to notify NCE before any changes are made to the service. Please notify us if you plan to install appliances or equipment which require extremely heavy power use. If notice is not given, then the member may be responsible for any damage to co-op equipment caused by the unreported additional load.

Report Issues on the lines

You can assist NCE in providing high-quality service by reporting any conditions along co-op lines that require attention. Call our office if you see broken or badly leaning poles, wires sagging too low, trees growing into lines, broken insulators, sparks coming from the main line, unlocked pad-mounted transformers, meter tampering, or theft of electricity.

Call before you dig

For your safety as well as ours, please call our office before you do any digging. It is possible that there may be an underground cable you are not aware of in the area. Members can also call the Ohio Underground Protection Service at 1-800-362-2764.