You’ll notice a fresh new design on your recent North Central Electric bills. While the look has changed, the information you rely on is still there—just organized in a clearer, easier-to-read way. This design update’s goal is to help you more easily track your usage, understand charges, and stay informed. Here’s what you can expect to see:
- Prominent bill summary: Found at the top of your bill, highlighting your total amount due and due date in an easy-to-read format.
- Enhanced use details: With a goal to help you better understand your household’s energy use, we’ve added easy-to-read charts giving usage comparisons over time. This added insight can help you view the differences in usage patterns based on things such as time of year (weather/storms) and spot patterns that may help you save.
- Clear, concise information: From an at-a-glance view of seasonal trends, to streamlined and highlighted balance and due date information, getting our members, co-op information that matters was the main focus of this change.
Take a look at this sample below for a quick tour of the new NCE bill, including where to find all the information you’ll need each month. If you have any questions, be sure to reach out to our member service representatives at 419-426-3072, or via email at nce@fesco-oh.org.
Bill statement detail:
1 - NCE Contact Information: This includes mailing and physical address, office phone, payment center phone, and website.
2 - Member Information: This includes account number, primary account holders name, service address, and type of establishment.
3 - Account Summary: This includes all information related to the current billing period.
4 - Total Balance: This section shows a members current total balance (including any past amounts) and the due date for the current billing period.
5 - Monthly Energy Use Comparison: This chart shows a members use in kWh from the current month, the previous month, and the current month last year, including how many days were in each billing period.
6 - Usage Graph: This graph shows the members usage by month for the last 12 months, highlighting trends in usage.
7 - Payment slip: This portion contains all information needed when making a payment, including a members account number, amount owed, and how to make checks out. This portion should be included with any mailed in payments.
8 - Bill information: This includes information such as a members meter number, rate, the service period dates, how many kWhs used this billing period, etc.
9 - Explanation of terms: This gives members a quick reference for common terms used within their bill.
10 - Account Summary: This includes the Power Cost Adjustment, services and fees breakdown, purchased power charges. and any additional charges (ex. past due, security light, etc.) for clarifying explanation of bill total.
11 - Time of Day: This graphic highlights NCE’s Peak Hour Schedule for both summer and winter hours to help members avoid peak charges.
12 - Bill Message: This newly redesigned portion will feature a new image with an important message from NCE each month.
13 - Ways to Pay: This section highilights all ways members can make their payments, including online, SmartHub, payment line, mail, and in-person.
14 - Contact Information: This section offers ways to ensure our members contact information is always up-to-date, including our website, phone number, and a QR code directly to our online contact info form.